Refund Terms of SYLVENORA

Introduction

Thank you for shopping with SYLVENORA. We strive to ensure a satisfactory shopping experience for all our customers. Please read our refund terms carefully to understand our policies and procedures regarding refunds.

General Refund Policy

If you are not completely satisfied with your purchase, you may be eligible for a refund, subject to the following conditions:

• The refund request must be made within 30 days of the purchase date.
• The product must be returned in its original condition, with all tags and packaging intact.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:

• Gift cards
• Personalized or custom-made items
• Items purchased on sale or clearance

Refund Process

To initiate a refund, please contact our customer service team at [email protected]. Once your request is received and approved, we will provide you with instructions for returning the product. Upon receipt of the returned product, we will process your refund within 7 business days.

Shipping Costs

Refunds are issued for the product price only. Shipping costs are non-refundable, unless the return is due to an error on our part or a defective product.

Exchanges

If you wish to exchange a product, please follow the same process outlined in our refund policy. Exchanges are subject to product availability.

Contact Us

If you have any questions or concerns regarding our refund terms, please feel free to reach out to us at [email protected] or call us at +1 (800) 234-5678. Our customer service team is here to assist you.

Amendments to the Policy

SYLVENORA reserves the right to modify this refund policy at any time. Any changes will be updated on this page. We encourage you to review this policy periodically to ensure you have the latest information.

Thank you for choosing SYLVENORA. We value your trust and are committed to providing you with exceptional service.